Refund Policy
Refunds before program start date
Before program start date, institution receives a notice of withdrawal (applies to all students)
Circumstances when Refund Payable
- No later than seven days after student signed the enrolment contract and
- Before the program start date.
Amount of Refund
100% tuition and all related fees other than application fee. Related fees include: administrative fees, application fees, assessment fess, and fees charged for textbooks or other course materials.
Circumstances when Refund Payable
At least 30 days before the later of:
- The program start date in the most recent Letter of Acceptance (international students)
- The program start date in the enrolment contract
Amount of Refund
Institution may retain up to 10% of tuition, to a maximum of $1000. Institution must refund fees paid for course materials if not provided to the student.
Circumstances when Refund Payable
- More than seven days after the student and institution signed the enrolment contract, and
- Less than 30 days before the later of:
- The program start date in the most recent Letter of Acceptance (international students)
- The program start date in the enrolment contract
Amount of Refund
Institution may retain up to 20% of tuition to a maximum of $1300. Institution must refund fees paid for course materials if not provided to the student.
After Program Start Date
After program start date, institution provides a notice of dismissal or receives a notice of withdrawal (applies to all students except those enrolled in a program delivered solely by distance education)
Circumstances when Refund Payable
- After the program start date, and up to and including 10% of instruction hours have been provided.
Amount of Refund
Institution may retain up to 30% of tuition. Institution must refund fees paid for course materials if not provided to the student.
Student does not attend program – “no show” (applies to all students except those enrolled in a program delivered solely by distance education):
Circumstances when Refund Payable
- Student does not attend the first 30% of the program.
Amount of Refund
Institution may retain up to 50% of tuition. Institution must refund fees paid for course materials if not provided to the student.
Circumstances when Refund Payable
- The institution fails to provide the work experience within 30 days of the contract end date, unless the registrar determines the instiution was prevented from doing so by circumstances beyond its control.
Amount of Refund
100% of tuition and all related feeds other than application fees.
Institution must pay the tuition or fee refund within 30 days of receiving notice of withdrawal or refusal of study permit; providing a notice of dismissal, or the date on which the first 30% of the hours of instruction are provided (no-show).
Respectful and Fair Treatment Policy
West Coast College of Health Care strives to create and maintain a respectful and fair educational experience for students, faculty, and staff.
In order to maintain a respectful and fair environment while on the Institution’s premises or educational experiences hosted by West Coast College, the following activities are not permitted:
- Harassment-defined as bullying behaviour or any unwanted behaviour directed at a student, faculty or staff member whether engaged in through verbal, physical or virtual/cyber means.
- Sexual harassment- defined as any unwanted comments or behaviour of a sexual nature directed to a student, faculty, or staff member.
- Discrimination- defined as any unwanted or unfair treatment based on the culture, gender, religion, age, race, marital status or disability towards any student, faculty, or staff member.
If you believe you have experienced a breach of this policy without concern of retribution, please bring concerns to the attention of West Coast College in writing.
Step 1:
If you are a student and believe you have been treated unfairly and disrespectfully by a student or instructor, please make an appointment to see the Program Coordinator. The Program Coordinator will see you as soon as two business days when possible and within one week. If your complaint is connected to the Program Coordinator, please make an appointment to see the Senior Educational Administrator who will meet with you in person or virtually within 3 business days if possible or with a maximum of one business week.
Step 2:
If your complaint against a student or instructor has not been adequately resolved by meeting with the Program Coordinator, please make an appointment with the Senior Educational Administrator who will see you in person or virtually within 3 business days if possible and a maximum of one business week.
Step 3:
The Senior Educational Administrator will schedule a meeting with all parties involved within 3 business days if possible.
Step 4:
Following the meeting with the complainant, the Program Coordinator or the Senior Educational Administrator will conduct enquiries and investigations that are necessary and will provide a written response to the complainant which will include reasons for the determination, and this will be provided no later than 15 days following the receipt of the written complaint. The complainant may be represented by and agent or lawyer and will not be subject to any retaliation because of the complaint.
Step 5:
After having exhausted the respectful and fair workplace policy process a complainant ay file a claim with the Private Training Institutions Branch (PTIB), of the Ministry of Advanced Education (www.privatetraininginstitutions.bc.ca).
Sexual Misconduct Policy
West Coast College of Health Care has a zero tolerance for sexual misconduct. If you believe you have been the object of a sexual misconduct, the policy is as follows.
Step 1. Speak to the instructor involved.
Step 2. If not resolved, make an appointment to see the Program Coordinator and put your dispute in writing: The Program Coordinator will see you within 2 business days if possible. If the Program Coordinator is absent or is named in a complaint make an appointment to see the Senior Educational Administrator with your written complaint.
Step 3. Following the meeting with the student, the Program Coordinator or the Senior Educational Administrator will conduct enquiries and investigations that are necessary and will provide a written response to the student that includes reasons for the determination on the complaint; and will be provided no later than 15 days following the receipt of the student’s written complaint.
Students making a complaint may be represented by an agent or a lawyer.
Students will not be subject to any retaliation as a result of their complaint.
Step 4. After having exhausted the dispute resolution process, a student may file a claim with the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education (www.privatetrainininginstitutions.bc.ca) on the basis that the institution misled the student regarding any significant aspect of an approved program.
GENERAL ADMISSION REQUIREMENTS
Possess either a grade 12 diploma, a GED or have mature student status. A mature student is one who has been out of high school for more than five years.
Successfully compete pre-admission testing with a minimum of 70% on each test.
The MLA program requires a typing speed of 40 WPM
Participate in a pre-admission interview
PROGRAM SPECIFIC REQUIREMENTS
- Have a clear T.B. test.
- Have a clear criminal record check.
- MLA Program REQUIRES Vulnerable Sector check to be completed through the Ministry of Justice (paid for by student)
- MLA Program requires proof of the following vaccines:
- Tetanus
- Diphtheria
- Pertussis
- Polio
- Measles
- Mumps
- Rubella
- Varicella
- Hepatitis B
Please be advised that none of the Admissions Requirements can be waived by either the institution or the student.
Contact Us
Embark on a fulfilling, impactful career with the tools and knowledge that West Coast College's Medical Laboratory Assistant program provides. Enroll today and take the first step toward a brighter future.
For any inquiries or assistance with the application process, please reach out to West Coast College. Our dedicated staff is available from Monday to Thursday, 9 AM to 3 PM (Pacific Time). You can call us at (604) 951-6644, call us toll-free at 1-800-807-8558, or send an email to admin@westcoastcollege.com. We're here to help guide you on your educational journey!
604-951-6644
or toll free
1-800-807-8558